Getting a negative review is a common occurrence for all types of business, whether it is an online selling or a real physical store. There are reviews that cannot affect your online marketing but there are also reviews that can be damaging to your image and destroy your reputation. The effects of these negative reviews can last for many years if it is not handled correctly. Sometimes, the only solution is to remove the negative reviews.
Why Reviews Have a Huge Impact on Business
Reviews can really make or break an online business. According to one study, more than 70% of consumers they surveyed believe online reviews. If the reviews are positive, it can contribute to huge growth in sales. There are websites fully dedicated to online reviews visited by millions of consumers every month. This huge trust in online reviews makes it a very powerful tool that will definitely have a huge impact on a business.
Ways to Prevent or Remove Damaging Reviews
Removal of Defamatory Review in Google Review
Google does not allow reviews that represent personal attack on others. If you have been a victim of defamatory reviews, you can either reply directly to the review through Google My Business account or you can seek judgment from a judicial court declaring the statements to be false. You can present the court order to Google to remove the review.
Google can also flag a review as inappropriate and remove it completely. However, a simple flagging may not elicit a complete removal of the review due to the number of reviews that Google receives daily.
Removal of negative reviews is not easy and it usually involves getting a court order to have it deleted. In this case, the best solution is to always provide the best service for your customers to prevent them from writing bad reviews against your business.